MOLECULE LLC doesn't accept any responsibility for the wrong use of any products offered. PRODUCT USE AND WARRANTIES - All products sold by MOLECULE LLC are under manufacturer's warranty. Once an item has shipped, cancellation is not possible, no exceptions. CANCELLATIONS of your orders are accepted for items that have not shipped or that are on backorder. RETURNS will incur a 25% restocking fee and shipping charges. This policy does not apply to minor variations natural to handcrafted products. SPECIAL ORDERS from any of Molecule's brands are not returnable. If the store is not notified within 3 days, a replacement cannot be processed. Ordered goods can be replaced if received damaged and if the store is notified upon delivery, with pictures of damage, and packaging. GENERAL TERMS / CONDITIONS OF SALE: All sales are final. Keep packaging materials if damage occurred.If this is neglected, a replacement, refund or claim cannot be processed by either manufacturer or retailer.Note damage and sign the carrier receipt.Inspect your order for freight damage.Upon delivery, any boxes left outside without your inspection, will not be considered if damage is present. You will need to be present and responsible to receive your order. It's simple and straightforward, offered by Paypal.įor large items, the freight carrier will call you to set up an appointment. If you use Venmo on your mobile, feel free to select payments with Venmo. You don't have to have a Paypal account to submit your credit card payment. We use Paypal, the trusted online payment system that has been around for a long time. We use encrypted SSL security to ensure that your credit card information is 100% protected. We’ll be glad to help you with any product needs or the ordering process. Our goal is to do our best.ĭon’t hesitate to contact us. Rely on us for your product orders, we’ll simplify the process for you. You will be informed of the available options, colors, sizes, fabrics and materials. This happens on an annual basis when the manufacturer reviews production. We check for inventory availability on the spot to communicate with you about scheduling flows and delivery.īy working directly with the manufacturers, we can inform you when the company has discontinued any products, changed pricing, or introduced new ones. We communicate with you every step of the way, until you receive your items, minimizing the headaches typically encountered in the industry with lost packages, delayed fabrication schedules, or damage in transport. W e also keep continuously curious so we can share some fresh ideas about art & design with you. We are proud to work with award-winning makers. At, we offer stunning, trendy, high-quality contemporary design collectibles as well as affordable design products from some of the best national & international design brands, including beautiful artwork from our amazing New Mexico artists.
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